Refund policy

At LuxaGlow, we stand behind our products and want you to feel confident in your purchase. If you are not satisfied, you may submit a refund request within 30 days of your original purchase date. No product return is required.

To help us review your request, please include your order information and an honest explanation of why the product did not meet your expectations.

1. Eligibility and Timeframe

To be eligible for consideration under our 30-day money-back guarantee:

  • Your refund request must be submitted within 30 days of the original purchase date.
  • Requests submitted after the 30-day period are not eligible for a refund.
  • The order must have been placed directly through luxaglow.us.
  • Purchases made through third-party retailers, marketplaces, or resellers are not covered by this policy.
  • Refund requests must include sufficient order information and a reasonable explanation for the request.

Refund requests are reviewed individually and are not automatically approved. LuxaGlow reserves the right to deny requests that contain incomplete information, appear fraudulent, involve misuse of the policy, or are inconsistent with normal product use.

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.

2. No Return Required

You are not required to return the product to receive an approved refund.

Refund decisions are based on the information provided in your request and are not dependent on receiving a physical return. Please do not mail products back to LuxaGlow unless our support team specifically instructs you to do so. Unapproved returns may not be accepted or processed.

3. Reasons for Requesting a Refund

Your request should include a clear and honest explanation of why you are dissatisfied. Examples may include:

  • The product did not meet your expectations
  • Dissatisfaction with the product’s feel, scent, texture, or usability
  • Difficulty incorporating the product into your routine
  • A reasonable product-related concern

Individual experiences may vary, and a specific cosmetic result is not guaranteed.

4. Damaged, Defective, Incorrect, or Missing Items

Damaged or defective items

Please contact our support team promptly if your order arrives damaged or defective. We may ask you to provide photographs of the product, packaging, and shipping label so we can verify the issue.

Once verified, we may provide a replacement or refund, depending on the circumstances.

Incorrect or missing items

Contact us with your order number and details if you receive an incorrect item or part of your order is missing. After reviewing the issue, we may provide a replacement or refund.

Order cancellations

Orders may only be canceled before they enter processing. Once an order has been processed, fulfilled, or transferred to the shipping carrier, it may no longer be eligible for cancellation.

Unavailable items

If an item cannot be fulfilled because it is unavailable or out of stock, the applicable amount will be refunded to the original payment method.

5. Shipping and Delivery Issues

Shipping concerns are reviewed using the carrier’s tracking information and any available delivery confirmation.

Marked delivered but not received

Carriers may occasionally mark a package as delivered before it arrives. Please allow at least 24 hours after the delivery update and check:

  • Around your property
  • With other household members
  • With neighbors
  • With your building’s front desk or mailroom
  • With the shipping carrier

Contact our support team if the package has not arrived after 24 hours.

When tracking and valid delivery confirmation show that the package was delivered to the address entered at checkout, the order will generally be considered fulfilled. Delivery disputes will be reviewed individually.

Lost packages

When the carrier cannot confirm delivery or determines that the package was lost in transit, LuxaGlow may provide a replacement or another appropriate resolution after verification.

Stolen packages

LuxaGlow is not responsible for packages that are lost or stolen after confirmed delivery to the address provided at checkout. Customers should contact the carrier and, when appropriate, local authorities regarding suspected package theft.

Incorrect delivery address

When a package is delivered to the wrong address because of a verified carrier error, LuxaGlow may provide a replacement or refund.

LuxaGlow is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address entered by the customer. Please review your shipping information carefully before completing your order.

6. Product Quality Concerns

Please contact our support team if you believe there is a problem with the quality of your product. Include your order number, a description of the concern, and photographs when applicable.

Our team will review the information and determine an appropriate resolution, which may include a replacement or refund.

Refunds that are approved will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.